Damp and Mould: A Landlord’s Responsibilities

Few areas of landlord responsibility have changed as sharply in recent years as the treatment of damp and mould. What was once too often dismissed as a lifestyle or ventilation issue is now firmly established as a serious health matter, with regulators, courts and the public expecting landlords to respond promptly and properly.

For responsible landlords, this is not a reason for defensiveness. It is a clear standard to meet — and meeting it protects tenants, the property and the landlord alike.

The shift in expectation

The expectation now is that landlords treat reports of damp and mould as potential hazards to health, investigate the underlying cause, and act within reasonable timeframes. Assessments increasingly focus on the risk a hazard poses to occupants rather than on apportioning blame. A landlord who responds slowly, or who attributes every case to tenant behaviour without investigation, is exposed both to enforcement and to reputational and legal risk.

Responding properly

A sound response follows a recognisable pattern, and being able to show that you followed it is as important as the outcome itself.

• Acknowledge and record reports promptly
• Investigate the underlying cause rather than treating symptoms
• Take appropriate remedial action within reasonable timeframes
• Document the report, the investigation and the works undertaken
• Follow up to confirm the problem has genuinely been resolved

The question is no longer whose fault the mould is. It is whether the landlord investigated the cause and acted within a reasonable time.

Prevention and the portfolio view

Across a portfolio, damp and mould are best managed proactively. Properties with a history of problems, poor ventilation or ageing fabric warrant attention before complaints arise. Planned inspection and maintenance are far less costly — in money, risk and tenant relations — than repeated reactive interventions and the enforcement that can follow neglect.

Handled well, the raised standard is simply part of running a decent, defensible portfolio: homes that are safe and healthy to live in, and records that demonstrate the landlord took their responsibilities seriously.

This information is general and does not constitute legal, medical or professional advice. Obtain appropriate professional advice for specific situations.